Policies

Delivery

All orders purchased online will be shipped by Australia Post. Please ensure your delivery instructions are accurate, when completing your order form. Please allow 3 to 5 business days for your order to arrive at your premises if you reside in Australia. Overseas shipments will take longer and freight details will be negotiated with the customer by email. If Temperature Controls are not able to deliver your order due to stock shortages, we will advise you by return email within 2 working days from order placement of any delay or possible product substitution.

Restrictions on Shipping

Temperature Controls reserve the right to restrict shipping of components, instruments or complete temperature assemblies to some overseas countries. Some supplier distribution agreements restrict the sale of products to Australia and its territories only. Temperature Controls will contact the customer by email within 2 working days to advise of any restrictions.

Currency

All prices displayed on www.temperatureshop.com.au are in Australian Dollars. We are not able to accept other currencies for online transactions.

Privacy

Your privacy is important to Temperature Controls Pty Ltd.

This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.

Security

Temperature Controls are confident of the security of our e-commerce facility and have no hesitation in recommending this method of payment and ordering. Credit Card numbers provided at time of order placement are not kept on file, they are processed immediately in an encrypted form ( using SSL encryption ) over a secure link. The secure link is provided by our e-commerce provider SecurePay and the transaction processed by Westpac Banking Corporation. Any questions about security should be directed to sales@temperature.com.au